We will not charge your credit card until the product is available for shipment. Due to the demand for our products please email us for order status. We will send you a confirmation email with the tracking number the day your item ships.
We offer a 100% Warranty for the life of the product for Material and Manufactures defects. If it breaks we will either rework or replace the item ( Superlative Arms discretion ). We do not warranty parts for misuse, bad installation, grinding, cutting, or welding.
Shipping Policy For Warranties
We will respond to your request within 48 hours by issuing an RMA # by email, and attach prepaid a shipping label (USPS small flat rate) to return the product for inspection. When we receive the product, we will inspect it within 48 hours to determine if it warrants a replacement or simply reworked. We will cover the shipping charge for any reworked or replaced product. Please email firstname.lastname@example.org with your ship to, bill to info, phone number, as well as the SKU# and lot number located on the logo side of the product. Please give a brief description of the issue and, if possible, attach a photo.
We offer a 15 day Money Back Guarantee if you do not like the product. You have 15 days from the day you receive the product to decide if you like it. The product Must be returned in the same condition you received it in. We do not refund the shipping costs.
You need to obtain a Return Merchandise Authorization (RMA) for ALL RETURNS. Please email us email@example.com or call us (727-849-6880) for an RMA.
We prefer to use U.S.P.S flat rate boxes and UPS.